General terms and conditions of sale (B2B): chatcommerce.io store

1. Identification of the seller

These general terms and conditions of sale ("Terms of Sale") are offered by:

• Seller: AGENTIK, simplified joint-stock company with a sole shareholder (SASU)
• SIREN: 988 418 802 ; SIRET of the registered office: 988 418 802 00019
• Registered office: 60 rue François Ier, 75008 Paris, France
• Date of incorporation: 2025-06-24 ; NAF code: 62.02A
• President: HODL, represented by Jérémy André
• Share capital: €1,000
• Registration: RCS Paris 988 418 802
• Intra-Community VAT number: FR77988418802 ; standard VAT regime
• Contact: [email protected] ; telephone +33 9 72 17 94 00

Hereinafter "the Seller". The customer is hereinafter "the Merchant".

2. Purpose and scope

2.1. The Terms of Sale govern the sale, through the online store accessible at the address chatcommerce.io, of the offers described in article 4 (hereinafter "the Offers").

2.2. Sale reserved for professionals. The Offers are intended exclusively for customers acting for professional purposes (company, sole trader, association carrying on an economic activity) and operating a PrestaShop store. No sale is concluded with a consumer within the meaning of the Consumer Code. By placing an order, the Merchant declares that it is acting for the needs of its professional activity and provides its SIREN number (and its intra-Community VAT number if it has one). The Seller may refuse or cancel any order that does not meet these conditions.

2.3. No right of withdrawal. The right of withdrawal of the Consumer Code does not apply to contracts concluded between professionals. The order is placed at a distance, on the Seller's online store, and the service, intended for the Merchant's online store, falls within the scope of its main activity. When ordering, the Merchant ticks the following two declarations: "I declare that I am acting for my professional activity and that this service falls within the scope of my main activity (online selling)." and "I ask that the service begin immediately. If a right of withdrawal were nevertheless recognized for me, I would pay for the service already provided on a pro rata basis and I would lose this right once the service has been fully performed."

2.4. Sales area: professional customers established in France or in another Member State of the European Union. Customers established outside the European Union are not served. The Seller is subject to VAT under the standard regime (article 4); for a professional customer established in another Member State, the Merchant states its intra-Community VAT number when ordering and the Seller checks its validity on the VIES service of the European Commission; if the number is valid, the invoice is issued without VAT with the mention "Reverse charge" (article 4); if it is missing or invalid, French VAT at 20% applies.

2.5. The Merchant acknowledges having read the Terms of Sale before its order and accepts them without reservation by ticking the box provided for that purpose. The applicable Terms of Sale are those in force on the date of the order. Any special condition of the Merchant (purchasing conditions, etc.) is excluded, unless agreed in writing by the Seller.

3. Contractual documents

The contract consists, in descending order of priority, of: (i) the order confirmation, (ii) these Terms of Sale with their appendices. Screenshots, brochures and presentation pages are not contractual. The privacy policy informs the Merchant about the processing of its data; it has no contractual value, with the exception of appendix 2.

4. Offers and prices

The store sells a service invoiced once (the Setup, article 4.1) and three monthly subscriptions (Visibility, Visibility + AgentCart, Agency, article 4.2). Appendix 1 describes what is available on the date of the order (part A: the AgentCart foundation and the Setup/audit service) and what is in preparation (part B), with no date and no contractual delivery commitment (article 7.6). All prices are in euros, excluding taxes (excl. VAT). The Seller is subject to VAT under the standard regime: VAT at the rate of 20% is added to the price excluding VAT and appears on the invoice, for customers established in France; for a professional customer established in another State of the European Union and holding a valid intra-Community VAT number, the invoice is issued without VAT with the mandatory mention "Reverse charge" (article 283-2 of the General Tax Code; article 196 of Directive 2006/112/EC): the Merchant declares and pays the VAT in its State. The Seller checks the Merchant's VAT number on VIES before issuing this invoice. Prices including VAT (rate of 20%) are shown next to the prices excluding VAT, for the information of the Merchant established in France.

4.1 Setup (€190, once)

4.2 Monthly subscriptions: Visibility, Visibility + AgentCart, Agency

The contents above reproduce the pricing grid without rewriting it. What they cover technically (account, monitoring, feed, reports) is described in appendix 1, with what is available and what is in preparation.

• Payment by card, renewed every month. Subscriptions are paid by bank card via Stripe (article 6). A card is requested at subscription, including during the free month, so that the subscription continues without interruption; nothing is charged before the end of the free month (article 4.3).
• Functions in preparation. The functions of part B of appendix 1 included in a plan are activated at no charge as they are made available; the Seller informs the Merchant by email on that occasion (article 7.6).
• Caps: the monitoring caps (products, queries, engines, draws, stores) are maximums stated in article 4.2; the AI answer engines queried are chosen by the Seller, vary according to the plan, and may change with the offers of third-party providers (article 7.4). A limit reached is displayed in the application; it triggers no additional invoicing.
• Resale by an agency: the terms of remuneration of an agency that brings customers to the Seller are the subject of a separate agreement, not covered by these Terms of Sale.

4.3 First month free (rules applied by the invoicing service)

The first month is free on the three subscriptions (Visibility, Visibility + AgentCart, Agency), under the following conditions:

• only once per customer, for its first store and its first subscription. "Customer" means the entity identified by its SIREN when it is known, and failing that the organization of the account. The rule applies to all the Seller's sites and brands: a customer who subscribes to Visibility and then to Visibility + AgentCart does not obtain a second free month;
• the month runs from the start of service, recorded by the Seller's confirmation email sent when the subscription is created; it lasts one calendar month, day for day (start of service on the 14th: end of the free month on the 14th of the following month);
• no charge during this month. The first paid invoice is issued at the end of the free month, for the monthly price of the plan; the following due dates fall on the same day each month;
• prior notice: the Seller sends an email at least 3 days before the first charge, with the amount and the means of stopping it;
• stopping during the free month: the Merchant terminates from its account or by email before the end of the month; nothing is invoiced and the service ceases (article 8.4);
• the Setup has no free month (article 4.1): it is due from the order;
• no long manual service is promised free of charge apart from the Setup;
• the free month is not renewed after a termination: a Merchant who terminates and then resubscribes pays from the first due date.

4.4 Deduction of the Setup for a subscription within 30 days

If the Merchant subscribes (Visibility, Visibility + AgentCart or Agency) within 30 days after delivery of the Setup corrections plan (article 4.1), the €190 excl. VAT already paid is deducted from its subscription invoices: the credit is applied from the first paid invoice, until exhausted. Precise rules:

• Starting point: delivery of the corrections plan is the date of the Seller's email that sends it; the Seller records it in the Merchant's file. The 30-day period is counted from this date to the date the subscription is created (online subscription, card registered), the day of delivery not being counted.
• Amount: €190 excl. VAT, once per paid Setup. The credit reduces the base excluding VAT of the invoices; VAT is calculated on the net amount. It is applied first to the first paid invoice (the one following the free month), then to the following ones if the credit is not exhausted: with €79 excl. VAT per month, two invoices are covered in full and the third in part.
• No combination with a refund of the Setup: a refunded Setup opens no credit; a consumed credit is not refunded.
• The credit follows the subscription. If the subscription is terminated before the credit is exhausted, the remaining credit lapses with it, without restitution.
• Subscription outside the period: no deduction.
• Invoicing method. The credit is a reduction on the invoices, not a separate credit note.
• The deduction applies to the three subscriptions and whichever site the Merchant subscribes on.

4.5 Annual option (offered later, on request)

The Seller may offer, later and on request, an annual, prepaid invoicing option for the same plans: €790/year excl. VAT for Visibility, €1,490/year excl. VAT for Visibility + AgentCart and €3,990/year excl. VAT for Agency (2 months free, i.e. ten times the monthly price). This option is not an additional product: it is the same plans, invoiced differently. It is open neither at the order nor on the public pages of the store; the Merchant who wants it writes to [email protected].

4.6 Price changes

The Seller may change its prices for future orders; the applicable price is that of the order confirmation. For a subscription in progress, the Seller informs the Merchant by email of any increase at least 30 days before it applies; the Merchant may terminate before that date at no charge.

4.7 Autonomous AI Visibility module, to be released on the PrestaShop Marketplace

The Autonomous AI Visibility module will be sold separately on the PrestaShop Marketplace, at the price of €149 excl. VAT once (€178.80 incl. VAT at 20%), for a license of use on one production store, once published on the Marketplace. To date, nothing has yet been published or submitted on the Marketplace and the module remains in preparation: it is not available to order. Its going on sale will be announced by the Seller; the order, payment and invoicing will then be carried out by the PrestaShop Marketplace under its own terms; the Seller will act there as a partner seller.

The first year of PrestaShop Business Care maintenance will be included in the price. The renewal, optional, will then follow the terms of PrestaShop Business Care, to be confirmed in the seller back office. The module already installed will remain usable without renewal; new versions and support will stop in the absence of renewal, under the conditions of the Marketplace.

The Setup at €190 excl. VAT (article 4.1) is a separate service. Its purchase alongside the module on the Marketplace will have to be confirmed in the seller account.

4.8 What is not yet sold

The following are not open to order: the annual option (article 4.5, open only on request), the addition of AgentCart to the Agency offer, the monitoring of AI mentions beyond the volumes stated in article 4.2, cart recovery and after-sales service, multi-language, multi-store, custom domain, self-hosted version of AgentCart, as well as the Autonomous AI Visibility module on the PrestaShop Marketplace (article 4.7, in preparation as long as it is not published). Any mention of these offers elsewhere does not bind the Seller as long as they are not open to order. A waiting list may be offered with no commitment on a date.

5. Order and account

5.1. Account by email code. The Merchant (or the person acting for it) enters its professional email address; the Seller sends it a six-digit code, valid for ten minutes, for one use. There is no password. The session opened lasts 30 days and is renewed with use; it can be closed at any time from the account. The holder of the email address is responsible for access to their mailbox. The first user of an organization is its owner; only owners manage invoicing, members, export and deletion of the organization.

5.2. Order. From its account, the Merchant chooses the Offer, enters its company information (company name, SIREN, billing address, VAT number if it has one, address of its store), ticks the declarations of article 2.3 and the acceptance of the Terms of Sale, then pays by card on the Stripe payment page (article 6). The subscription is taken out on that same payment page.

5.3. Formation of the contract. The contract is concluded at the order confirmation sent by email by the Seller after Stripe has confirmed the payment. For the Setup (article 4.1), the start of service occurs at this confirmation. For a subscription (article 4.2), the start of service is the sending of the confirmation email: it opens the free month (article 4.3). No charge is made before the end of the free month.

5.4. The Seller may refuse or cancel an order for a legitimate reason (incomplete or inaccurate information, non-professional customer, incompatible store, prior dispute, payment refused). In that case, any sum collected is refunded.

5.5. The Merchant guarantees the accuracy of the information provided and informs the Seller of any change. It connects its store itself (address of the product feed or read-only access to the catalog) and remains responsible for what it connects.

5.6. Organizations created by the Seller for pilots or by written agreement ("manual" invoicing) do not go through online payment: they are invoiced as provided in article 6.8.

5.7. Order by email as long as online payment is not open. Online invoicing (appendix 1, part B) is not open at the date of writing: the order buttons of the site open an email to [email protected]. In that case, the Seller confirms the order by email and sends either a Stripe payment link (card, article 6.1) or, by written agreement, an invoice payable by bank transfer (article 6.8). Articles 4, 6 and 8 apply in the same way. This clause will be deleted when online payment opens.

6. Payment and invoicing

6.1. Payment by bank card, via Stripe. The Offers are paid by bank card on the payment page of Stripe, the Seller's payment provider. The Seller neither sees nor keeps the card number: it is processed by Stripe, under its own terms and its privacy policy. The Merchant authorizes the Seller, through Stripe, to charge its card on the due dates described below. The Seller may offer another means of payment by written agreement (article 6.8).

6.2. Setup (article 4.1): payable at the order, in one payment, by card, on the payment page. The price is debited at the time Stripe confirms the payment; the order is confirmed only at that date. No payment term is granted.

6.3. Subscriptions (article 4.2). After the free month (article 4.3), the monthly price excluding VAT of the plan (€79 excl. VAT for Visibility, €149 excl. VAT for Visibility + AgentCart, €399 excl. VAT for Agency, plus VAT at 20% for customers established in France) is charged automatically to the registered card, once a month, on the same day of the month, in advance, after possible deduction of the credit of article 4.4. An invoice is issued for each charge. The Merchant terminates before the due date to avoid the next charge (article 8.1).

6.4. Invoices and VAT. A compliant invoice, with VAT at the rate of 20% (or the mention "Reverse charge", article 4), is issued for each payment and made available in the account and by email. The payment service calculates VAT based on the country and the VAT number entered by the Merchant; the Merchant is responsible for their accuracy. The prices of article 4 are those of the order confirmation (article 4.6).

6.5. Payment failure. If a charge fails (expired card, refusal, insufficient funds), the Seller informs the Merchant by email and Stripe retries the payment a few days later. Without payment within 8 days after the first failure, the Seller may suspend access to the monitoring: the account and the data remain accessible read-only to update the card, but no further measurement is run. After 30 days without payment, the subscription is terminated by operation of law. The sums due remain payable.

6.6. Late payment. Any sum not paid on its due date (including for the accounts of article 6.8) produces by operation of law, without any reminder being necessary, late payment penalties payable from the day following the payment date shown on the invoice, at the rate of three times the legal interest rate in force. Any delay also gives rise, by operation of law, to a fixed indemnity for recovery costs of €40 per invoice (articles L441-10 and D441-5 of the Commercial Code). If the recovery costs incurred exceed this amount, the Seller may request additional compensation on justification. No discount is granted for early payment.

6.7. Application of the free month and of the deduction. The invoicing service applies the rules of articles 4.3 and 4.4: free month without charge, then credit of €190 excl. VAT applied from the first paid invoice, until exhausted. The Merchant sees in its account, for each invoice, the credit applied and the credit remaining. In case of disagreement, the invoice and the order confirmation are authoritative until proven otherwise.

6.8. Manual invoicing (exception). A Merchant whose organization is created by the Seller (pilot, customer agreed in writing) may be invoiced by bank transfer, at the rate of one invoice per month payable within 15 days from the invoice issue date, with no direct debit or registered card. The bank details appear on the invoice, never in the Terms of Sale. The rules of articles 4.3 and 4.4 apply in the same way.

6.9. Refund. No refund is due for a month begun (article 8.1). The Setup is refundable only if the Seller has not begun the service, or in case of non-performance attributable to the Seller.

7. Implementation and description of the service

7.1. The service is provided remotely. The Seller installs the PrestaShop module and configures the AgentCart connector with the Merchant. The Merchant itself creates, on its store, an access key (PrestaShop Webservice) limited to reading the catalog, according to the procedure provided by the Seller, and remains responsible for it.

7.2. Obligations of the Merchant: have a compatible PrestaShop store; provide the necessary access; publish on its site the notice on the use of AI assistants provided by the Seller (see article 12); keep its access keys confidential; not use the service unlawfully.

7.3. Obligations of the Seller: reasonable means (obligation of means) to install and run the connector in accordance with appendix 1. No availability level (SLA) is guaranteed. Support by email at [email protected]; for the Setup and the subscriptions, response target within 48 working hours, without guarantee.

7.4. What the Seller does not guarantee: (i) a volume of sales, visits or orders coming from AI assistants; (ii) that third-party assistants (ChatGPT, Claude or others) accept, list or continue to support the connector: they belong to third parties who may change their rules; (iii) the quality of the answers of these assistants; (iv) a presence, a position or a ranking of the store or its products in the answers of AI assistants: the monitoring measures whether the store is cited, over a limited number of draws; it promises no result, and two identical draws may give different answers. The Seller is not a party to the terms of these providers.

7.5. The Merchant acknowledges that the functions of appendix 1, part B, are in preparation at the date of the order. The appendix states what is available and what is in preparation, with no contractual date or delivery commitment.

7.6. Availability and invoicing. The prices of article 4 cover the functions described as available at the date of the order (appendix 1, part A: the AgentCart foundation and the Setup service). The functions in preparation (appendix 1, part B) are made available to the Merchant at no charge as they become available; the Seller informs it by email. The Merchant is invoiced only for the functions described as available at the time of the order; it may terminate at any time under article 8, without penalty.

7.7. Recommendations and content produced by the service. The recommendations, the corrections proposed (robots.txt and llms.txt files, structured data, product feed) and the texts proposed are produced in part by automated processing, including artificial intelligence. They may contain errors. They are proposals: the Merchant reviews them and alone decides whether to apply or publish them on its store; it remains responsible for the content of its store, for its accuracy and for its compliance with the rules applicable to its products. The Seller answers for proven faults in the provision of the service, within the limits of article 10. The texts of the AI assistants' answers displayed in the monitoring are third-party content, reproduced as is for measurement; the Seller does not guarantee their accuracy.

8. Term, termination and account deletion

8.1. Subscriptions (Visibility, Visibility + AgentCart, Agency): no minimum term. The owner may terminate whenever it wants from its account (invoicing area) or by email to [email protected], at no charge or penalty. The termination takes effect at the end of the current monthly period: the month begun remains due and no pro rata refund is made, but no later charge takes place. A termination during the free month results in no charge (article 4.3). To avoid the next charge, the termination must be made before the due date. The subscription in progress at the date of termination remains accessible until the end of the paid period.

8.2. Withdrawal of access. The Merchant itself withdraws access to its store: it deletes or revokes the product feed (token) or the key provided, and, for AgentCart, first deactivates the Webservice key and then uninstalls the module (two steps; the module does not revoke the key). The Seller then removes the Merchant's access from its systems within 7 days.

8.3. Termination for breach: each party may terminate by operation of law in case of serious breach by the other, not remedied 15 days after formal notice sent by email with acknowledgment of receipt or by registered letter. The Seller may also suspend or terminate without delay in case of unlawful use or risk to the security of the service. Failure to pay falls under article 6.5.

8.4. Effects of the end of the contract. Whatever the cause, the Merchant no longer has the right to use the service. The connector in AI assistants stops answering for its store; the hosted feed stops being served; no further measurement is run. An unexhausted credit lapses (article 4.4).

8.5. Account deletion and export. The owner may, from its account: (i) export the data of its organization; (ii) delete its organization, which terminates the subscription, deletes the store, the catalog, the measurements, the recommendations and the access, then deletes the users who no longer have any membership. The deletion is confirmed by a code sent to the owner and is irreversible. Are not deleted the invoicing documents, kept by legal obligation for ten years (article L123-22 of the Commercial Code): payment identifiers, amounts, dates, without any measurement data (privacy policy, section 2). The emails of the free audit have their own retention period, set in the same table. Without a deletion request, the data of a terminated account is deleted 90 days after the end of the contract.

9. License of the AgentCart module and intellectual property

9.1. Ownership. The Seller remains the sole holder of all intellectual property rights in the AgentCart PrestaShop module, the connector server, the documentation and the associated tools. No ownership right is transferred.

9.2. License of the subscriptions. For the duration of the contract, and subject to payment, the Seller grants the Merchant a personal, non-exclusive, non-assignable and non-transferable right of use, for one (1) store (per store covered for the Agency plan), for the needs of its activity. The duration of the license is that of the subscription. The Autonomous AI Visibility module, included in the subscription, is licensed on the same terms and without separate purchase.

9.2 bis. License of the module intended for the PrestaShop Marketplace. The Autonomous AI Visibility module that will be purchased on the PrestaShop Marketplace will be distributed under the AFL 3.0 license. The right of use of the version delivered will be perpetual and governed by the AFL 3.0, which authorizes in particular reproduction, modification and redistribution under its conditions. The purchase will cover a license for one production store; this mention describes the expected commercial use and does not restrict the rights conferred by the AFL on the distributed code. The maintenance renewal will follow Business Care PrestaShop; it will condition new versions and support, not the right of use of the version already installed.

9.3. Prohibitions (subscriptions and hosted service). For the AgentCart module and the hosted service referred to in articles 9.2 and 9.4, no sublicensing, resale, rental, making available to a third party (including an agency for other customers), copying other than for backup, decompilation or circumvention of technical limits, except to the extent required by law. These prohibitions will not apply to the Autonomous AI Visibility module that will be purchased on the PrestaShop Marketplace and distributed under AFL 3.0: sublicensing, modification and redistribution will be authorized there under the conditions of that license (article 9.2 bis and LICENSE.txt).

9.4. End of license of the subscriptions. At the end of a subscription, the Merchant deactivates the Webservice key and then uninstalls the AgentCart module and ceases all use of the hosted service. The Seller removes the Merchant's access from its systems (article 8). For the Autonomous AI Visibility module that will be purchased on the Marketplace, the right of use of the version delivered will remain under the AFL 3.0; only new versions and support will stop.

9.5. The Merchant remains the owner of its catalog, its content and its data; it grants the Seller the right to read and process them only to the extent necessary for the provision of the service.

10. Liability

10.1. The Seller is bound, for the operation of the service, by an obligation of means (article 7.3). Exception: the completion time of the Setup set in article 4.1 is a firm commitment of the Seller. In case of an overrun not attributable to the Merchant, the Merchant has the remedies of ordinary law (article 1217 of the Civil Code), solely within the limit of the cap set in article 10.3.

10.2. It is not liable for indirect damages (loss of revenue, customers, image, or of data not caused by it), nor for malfunctions attributable to the Merchant's store, to PrestaShop, to the Merchant's host or to third-party AI assistants.

10.3. For any direct damage, the Seller's total liability is capped at the amount of the sums actually paid by the Merchant under the contract concerned during the 12 months preceding the triggering event. This cap can never be less than twelve times the monthly price excluding VAT of the plan ordered, including during the free month; for a Setup ordered alone, it is equal to the price excluding VAT of the Setup.

10.4. These limits do not apply in case of fraud, gross negligence, personal injury, nor for obligations that cannot legally be limited.

10.5. Force majeure: no party is liable for a failure due to an event of force majeure within the meaning of article 1218 of the Civil Code, including the unavailability of an infrastructure provider or of a third-party AI assistant beyond its control.

11. Confidentiality

Each party keeps confidential the non-public information of the other received for the performance of the contract, for the duration of the contract and 3 years after. The Seller may cite the Merchant as a customer only with its prior written consent.

12. Personal data

12.1. For the Merchant's order, account and invoicing data collected by the store, the Seller is the controller; see the privacy policy.

12.2. For the use of the connector on the Merchant's store, the Merchant remains the controller of the data of its customers and visitors. According to the Seller's technical review: the access key provided is limited to the catalog (customers, orders, addresses, carts and guests are not accessible) and the connector does not store any buyer data; the data likely to be personal is the words entered in the search (which appear in the access logs of the Merchant's store) and the technical IP addresses (logs of Cloudflare and of the Seller's reverse proxy).

12.3. The Merchant undertakes to publish in its privacy policy the notice on AI assistants provided by the Seller (given to the Merchant at installation), before informing its customers of the existence of the connector, and to set the retention period of its own access logs. It changes or revokes the access key at the end of the contract.

12.4. Allocation of roles. For the technical logs of its own infrastructure (IP address, date, path of the request), kept for the security of the service, the Seller is the controller. For the processing of buyers' queries by the hosted connector (search words, IP address of the caller), the Seller acts as the Merchant's processor, under appendix 2 (data processing agreement, article 28 of the GDPR).

12.5. Processors of the hosted service: Stripe (payment), Brevo (sending of transactional emails), DataForSEO (querying of AI assistants for the monitoring), Cloudflare (protection and routing of traffic), OVH SAS (hosting). See the privacy policy, section 3. The monitoring sends to DataForSEO the Merchant's purchase queries and brand and product names, not data of its customers. The texts of the assistants' answers are kept 90 days; the observations (present or not, engine, date, position) are kept as long as the account exists.

12.6. Each party complies with Regulation (EU) 2016/679 (GDPR) and the Informatique et Libertés law.

13. General provisions

13.1. Amendment of the Terms of Sale: the Seller may amend them for future orders; the version applicable to a contract in progress is that of its conclusion, unless legally required otherwise.

13.2. Evidence: the Seller's computerized records are authoritative between the parties, subject to proof to the contrary.

13.3. Assignment: the Merchant may not assign the contract without written agreement.

13.4. Partial invalidity: if a clause is void, the others remain.

13.5. Applicable law and disputes. The Terms of Sale are governed by French law. The parties first seek an amicable solution (write to [email protected]). FAILING AGREEMENT, WHERE THE MERCHANT HAS CONTRACTED AS A TRADER, ANY DISPUTE RELATING TO THE FORMATION, PERFORMANCE OR END OF THE CONTRACT FALLS WITHIN THE EXCLUSIVE JURISDICTION OF THE PARIS ECONOMIC ACTIVITIES COURT (TRIBUNAL DES ACTIVITÉS ÉCONOMIQUES DE PARIS), OR OF THE COMMERCIAL COURT THAT WOULD SUCCEED IT, INCLUDING IN THE CASE OF A PLURALITY OF DEFENDANTS OR A THIRD-PARTY CLAIM. Where the Merchant does not have the status of trader (association, liberal profession, non-trading craftsperson), the statutory rules of jurisdiction apply.

---

Appendix 1: description of the AgentCart service, the monitoring and the Autonomous module

This appendix describes what is available at the date of the order (part A) and what is in preparation (part B). Items move from part B to part A by decision of the Seller, when each function enters service.

Part A: available at the date of the order

• A PrestaShop module and a connector (MCP server) allowing a buyer to browse the Merchant's catalog from a compatible AI assistant;
• a catalog and cart interface;
• signed checkout links that expire: the buyer completes the order and the payment on the Merchant's store (no payment goes through AgentCart);
• read-only catalog: the connector can neither modify products nor collect payments;
• the Setup service (AI visibility audit, prioritized corrections plan, assisted installation by video call, about 30 minutes);
• for subscriptions, the connector is hosted by the Seller;
• the free visibility audit (score from A to E, three priorities, shareable report), outside the Offer, with no commitment: the email address is optional, is not needed to see the report and is recorded only with consent; two separate boxes, not pre-ticked: the first to receive the report and be contacted again about this audit, the second, optional, to receive ChatCommerce's offers (privacy policy).

Part B: in preparation (no date or delivery commitment)

The following functions are in preparation at the date of the order: no contractual delivery date is given, no penalty for delay is provided for (article 7.6). The Seller informs the Merchant by email when each function is made available; they are activated at no charge as they become available.

• Web application and accounts: login by email code, organization, stores, members (owner, member), overview, actions, products, queries;
• Monitoring of presence in AI assistants, by draws: for the products and purchase queries validated by the Merchant, the service queries AI assistants (depending on the plan: ChatGPT, Perplexity, Gemini, Google AI Overviews), several times per query and per engine and per month, and records whether the store is cited. Each percentage is displayed with the number of draws. The volumes per plan (products, queries, engines, draws) are those of article 4.2. The monitoring says whether the store is cited or not; it promises no presence, no ranking and no revenue;
• Hosted catalog: synchronization of the catalog from a product feed or the Merchant's store (supported platforms stated at the order);
• Hosted product feed (Autonomous module and OpenAI feed): token address serving the catalog in the format expected by the assistants, revocable by the Merchant;
• Recommendations: list of ranked actions, each with its evidence, which the Merchant marks as handled;
• Continuous audit: regular audit of the store and email alert in case of degradation (all plans);
• Monthly report (all plans);
• SEO positions: Visibility, 10 Google keywords, monthly; Visibility + AgentCart, 50 Google and Bing keywords, weekly; Agency, 25 keywords per store, Google and Bing, weekly;
• Multi-store console (up to 10 stores) and white-label reports (logo and colors of the agency): Agency;
• Online invoicing: payment by card, subscription management, invoices, export and deletion of the account (articles 6 and 8);
• connector functions: store-specific CSP / image proxy, per-store connector authentication and rate limiting, one-time checkout link, one-step installation from the module, store logo and colors in the interface, "Open in Claude / ChatGPT" widget, QR code, statistics (sessions, clicks to checkout) and attribution of orders;
• Autonomous AI Visibility module (included in Visibility and in Agency, without separate purchase): local audit, robots.txt fix, llms.txt, Merchant Center feed and OpenAI feed.

Email support for the Setup and the subscriptions: response target within 48 working hours, with no guarantee of time (article 7.3).

Outside the Offer (not built, not promised)

Multi-language, custom domain, self-hosted version of AgentCart, cart recovery, stores beyond 10 for an Agency plan, online metrics dashboard specific to AgentCart, addition of AgentCart to the Agency offer (price to be agreed at the order).

---

Appendix 2: data processing agreement (article 28 of the GDPR)

Purpose and duration: provide the hosted connector for the duration of the subscription. Nature and purpose: transmit buyers' queries to the Merchant's store and send back the catalog answers to them. Data: search words, IP address of the caller. Data subjects: buyers and visitors of the Merchant's store.

The Seller: (a) processes this data only on the Merchant's documented instruction, these Terms of Sale constituting the instruction, including for transfers outside the European Union; (b) ensures that the persons authorized to process it are bound by confidentiality; (c) implements the security measures described in the privacy policy; (d) engages another processor only with the Merchant's general authorization, given hereby for the providers listed in article 12.5, informs the Merchant by email of any addition or replacement at least 30 days beforehand, the Merchant being able to object by terminating at no charge, and imposes the same obligations on these providers; (e) assists the Merchant in answering requests from data subjects; (f) assists the Merchant in meeting its obligations of security, data breach notification and impact assessment, and informs it without delay of any data breach of which it becomes aware; (g) at the end of the contract, deletes this data, unless there is a legal obligation to keep it; (h) makes available to the Merchant the information necessary to demonstrate compliance with these obligations, allows audits, and informs it if an instruction appears to it to infringe the GDPR.